Ordering & Shipping Policy

Enzo Group Pvt. Ltd. – Manchester, United Kingdom

At Enzo Group Pvt. Ltd., our goal is to make the ordering process simple, transparent, and efficient for every customer.
We offer a wide range of dental instruments in stock and also accept custom manufacturing orders for specialized requirements.

 

1. How to Place an Order

Ordering from Enzo Group is quick and easy.
To purchase any product listed in our catalogs or category pages, please contact us directly with the following details:

📧 Email: sales@enzogroup.co.uk
📱 WhatsApp: +44 161 8181 6914

Please include:

  • Product SKU or Item Code

  • Required Quantity

  • Any specific instructions (custom logo, packaging, etc.)

Once we receive your inquiry, our sales team will respond promptly with:

  • Best possible prices

  • Availability status

  • Estimated delivery or production time

2. Product Availability

We maintain a large stock of thousands of dental instruments ready for immediate dispatch.

  • In-stock items are shipped within 24 hours (1 business day).

  • Custom or special instruments are produced on order and delivered within 2–4 weeks, depending on complexity and quantity.

Our team ensures every product is individually inspected before dispatch to meet our strict quality standards.

3. Payment & Order Confirmation

Once your order details are confirmed, an official quotation and invoice will be shared.
After payment confirmation, your order will be processed immediately.

Accepted payment methods include:

  • Bank transfer (preferred)

  • PayPal (for selected regions)

  • Credit/Debit Card (available for UK customers)

4. Shipping & Delivery

We offer fast and secure worldwide shipping through our trusted logistics partners:

  • DHL Express

  • FedEx

  • UPS

  • Royal Mail / UK Post (for small parcels)

Delivery Time Estimates:

  • UK Orders: 1–3 business days

  • Europe: 3–5 business days

  • USA, Middle East, Africa: 5–10 business days

  • Custom/Production Orders: 2–4 weeks (manufacturing + shipping)

A tracking number is provided once your parcel has been dispatched.

5. Shipping Charges

Shipping charges depend on the destination, weight, and size of your order.
For bulk or distributor orders, our logistics team will offer special discounted shipping rates.

All items are professionally packed to ensure safe and secure delivery.

6. Customs & Import Duties

For international orders, customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.
We provide all necessary documentation (invoice, packing list, and certificates if needed) to support customs clearance.

7. Quick Dispatch Guarantee

Our UK warehouse ensures same-day or next-day dispatch for all in-stock products.
Each parcel is carefully checked, packed, and shipped with proper labeling and product protection.

8. Large & Custom Orders

For clinics, distributors, or bulk buyers:

  • We offer custom branding, engraving, and private labeling options.

  • Our team can prepare mixed instrument sets or kits as per your requirements.

  • Delivery for such customized orders typically ranges from 2–4 weeks.

Contact our B2B department at info@enzogroup.co.uk for personalized assistance.

9. Our Commitment

At Enzo Group Pvt. Ltd., we believe in building long-term relationships with our clients through honesty, speed, and quality service.
Whether you’re ordering a single dental instrument or stocking a full clinic, we ensure:
✅ Competitive prices
✅ Fast communication
✅ Safe delivery worldwide
✅ Guaranteed product satisfaction