FAQ'S

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

What is Enzo Dental's mission?

Enzo Dental's mission is to provide high-quality dental instruments that enhance the efficiency and precision of dental professionals, ensuring that every tool meets the highest standards of craftsmanship and performance.

Where are Enzo Dental products manufactured?

Enzo Dental products are manufactured in the UK and through strategic partnerships with reputable manufacturers in Germany and Asia. This allows us to maintain superior quality and competitive pricing.

Do you offer custom or OEM products?

Yes, Enzo Dental offers OEM and private label manufacturing for distributors and clinics looking to customize their dental instruments with their own branding.

What certifications do your products have?

Our products are certified with ISO 9001, ISO 13485, and CE Certification, ensuring compliance with international quality and safety standards for medical devices.

Do you ship internationally?

Yes, Enzo Dental ships worldwide, partnering with reliable shipping companies like DHL, FedEx, and UPS to ensure timely delivery.

What is the minimum order quantity for bulk orders?

The minimum order quantity for bulk orders is 100 pieces per instrument type.

How can I contact Enzo Dental for customer support?

You can contact us via email at info@dentalinstruments.uk or WhatsApp at +44 161 818 6914.

What is your return policy?

We accept returns for damaged or incorrect items within 7 days of delivery. Please contact our support team for return instructions and assistance.

How long does shipping take?

Shipping times vary depending on the product and destination. Typically, ready-to-ship items take 1-3 business days, while made-to-order items take 3-4 business days.

Are your products sterilisation-ready?

Yes, all Enzo Dental products are designed to be sterilisation-ready and can be safely autoclaved to meet clinical hygiene standards.

Can I request a catalogue of your products?

Yes, we offer a digital catalogue detailing our entire range of dental instruments. Please contact us to request your copy.

Do you offer training on how to use the instruments?

While we do not offer formal training, we provide detailed product manuals and customer support to assist with any questions regarding our instruments.

How do I place a bulk order?

To place a bulk order, contact our sales team at info@dentalinstruments.uk with your product details, quantities, and shipping information.

Are the dental instruments available in different sizes?

Yes, we offer a variety of instrument sizes to suit different clinical needs, including customizable options for bulk orders.

Can I request custom branding for dental instruments?

Yes, we offer custom branding for OEM orders. You can add your logo to the instruments and packaging as per your requirements.

How do I know which instrument is right for my practice?

If you're unsure which instrument is right for your practice, our team is available to guide you based on your specific needs. Feel free to reach out for recommendations.

What materials are used to make the instruments?

Our instruments are made from high-quality, corrosion-resistant stainless steel that ensures durability and long-lasting performance in clinical environments.

Do you offer international warranties on your instruments?

Yes, Enzo Dental offers warranties on our instruments, with terms based on the type of product and location. Contact our support for more details on warranties.

Are there discounts for educational institutions or non-profits?

Yes, we offer discounts to educational institutions and non-profit organizations. Please contact us for more information on eligibility and pricing.

How do I get updates on new products?

To receive updates on our latest products and offerings, sign up for our newsletter on the website or follow us on social media for real-time notifications.