At Enzo Dental, customer satisfaction is important to us. We aim to supply high-quality dental and surgical instruments and provide a straightforward returns and refunds process.
1. 30-Day Returns
We accept returns of eligible products within 30 days of delivery. To qualify for a voluntary return, items should be unused, unaltered, in their original condition and, where reasonably possible, returned with their original packaging and accessories. Please include proof of purchase or your order number. These conditions do not affect your statutory rights.
2. Hygiene and Safety
For health and hygiene reasons, sealed goods that are not suitable for return once unsealed may be excluded from change-of-mind returns if their protective seal has been broken after delivery. Used, contaminated or sterilized instruments may also be ineligible for voluntary returns. Your rights regarding faulty, damaged or misdescribed goods remain unaffected.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. We will review the issue and provide the appropriate repair, replacement, refund or other remedy in accordance with applicable law. We may request photographs or further details.
4. Return Shipping
For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by law. If we supplied a faulty or incorrect item, we will cover reasonable return costs where required by law. Please contact us for return instructions before shipping any item back.
5. Refunds
Once we receive and assess a return, we will notify you of the outcome. Approved refunds will be issued to the original payment method, generally within 10 business days of approval, subject to any shorter legal deadline. Banks and payment providers may require additional processing time.
6. Order Cancellations
Contact us promptly if you need to cancel an order. For eligible UK consumer purchases made online, the statutory cancellation period is generally 14 days beginning the day after delivery, followed by a further 14 days to send the goods back. Legal exceptions apply. Where cancellation rights apply, refunds, including applicable standard delivery charges, will be processed within the time limits required by law.
7. International Returns
We accept eligible international returns in accordance with this policy and applicable consumer protection laws. International customers may be responsible for voluntary return postage and relevant customs arrangements.
8. How to Request a Return
Contact Enzo Dental through dentalinstruments.uk with your order number, product name and a brief explanation. Our team will provide the next steps and return instructions.
9. Your Legal Rights
Nothing in this policy limits or excludes consumer rights that cannot legally be restricted, including rights relating to faulty, misdescribed or unsatisfactory goods. Enzo Dental may update this policy, subject to applicable law.