Shipping policy

Shipping Policy

Effective Date: 19 February 2026

This Shipping Policy outlines how Enzo Dental (Enzo Group Ltd) processes and delivers orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.

Orders are not processed or shipped on:

Weekends
UK Public Holidays

If we experience a high volume of orders, shipment may be delayed slightly. In such cases, customers will be notified by email.

2. Shipping Locations

We currently ship to:

United Kingdom 🇬🇧
Europe 🇪🇺
United States 🇺🇸
Canada 🇨🇦
Middle East 🌍
Other international destinations upon request

If your country is not listed, please contact us at info@dentalinstruments.uk before placing an order.

3. Shipping Methods & Delivery Time

United Kingdom

Estimated delivery: 1–3 business days

Europe

Estimated delivery: 3–7 business days

International (USA, Canada & Others)

Estimated delivery: 5–12 business days

Delivery times are estimates and may vary due to customs clearance or courier delays.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

Order weight
Package dimensions
Delivery destination

We may occasionally offer free shipping promotions, which will be clearly stated on the website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking details typically become active within 24–48 hours.

6. Customs, Duties & Taxes

For orders shipped outside the United Kingdom:

Customers are responsible for import duties, VAT, taxes, and customs fees
These charges are determined by your local customs authority
Enzo Dental has no control over these charges

Failure to pay customs fees may result in the parcel being returned. Shipping charges are non‑refundable in such cases.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

Enzo Dental is not responsible for:

Delays
Lost shipments
Returned parcels

caused by incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments

If your package arrives damaged or is lost in transit:

Please contact us within 48 hours of delivery at
📧 info@dentalinstruments.uk

Include:

Order number
Photos of damaged package (if applicable)

We will work with the courier to resolve the issue and arrange a replacement or appropriate solution.

9. Delivery Delays

We are not responsible for delays caused by:

Customs inspections
Courier service disruptions
Weather conditions
International shipping restrictions

10. Contact Us

For shipping inquiries, please contact:

Enzo Dental
Email: info@dentalinstruments.uk
Phone: +44 161 818 6914
Address: 236 Kingsway, Manchester M19 1DE, United Kingdom