Refund policy

Return & Refund Policy

Enzo Dental
Effective Date: 19 February 2026

At Enzo Dental, we strive to provide high‑quality dental instruments and professional service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Returns Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in original condition
The item must be in its original packaging
The item must not be sterilized, used, or altered
Proof of purchase (order number or invoice) must be provided

⚠️ For hygiene and safety reasons, we cannot accept returns of instruments that have been used in a clinical environment.

2. Non‑Returnable Items

The following items are not eligible for return:

Used or sterilized instruments
Customized or special‑order products
Clearance or final‑sale items
Products damaged due to misuse, improper handling, or improper sterilization

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

You must provide:

Order number
Photos of the product
Photos of packaging

We will arrange a replacement or full refund at no additional cost.

4. Return Process

To request a return, please contact us first:

📧 Email: info@dentalinstruments.uk

Include:

Your order number
Reason for return
Supporting photos (if applicable)

Do not send items back without approval. Unauthorized returns may not be accepted.

Once approved, you will receive return instructions and the return address.

5. Return Shipping

The customer is responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we are not responsible for items lost in transit.